Delivery & Returns for In-Store Purchases

We offer free delivery* on all in-store orders $1000 and up, before tax. Our free delivery service includes product unboxing and placement. Please note that TVs at 75" and up are subject to a courier delivery fee.

* Our free delivery area borders Winston Churchill Blvd. to the west, Hwy 48/Markham Rd. to the east, Hwy 407 to the north, and Lake Ontario to the south.

There will be an additional flat rate charge for locations outside the specified Toronto delivery region, plus an additional $50/hr travel time fee for delivery/installation.


We will connect your TV to your cable box, ensure that all internet connections are working with your new devices, update your TV and other devices with any firmware updates where required, and ensure that your remote control performs the required services as desired. We will give you a short tutorial on how to use your new system. 

There are additional flat rate charges for services such as on-wall TV mounting, Sonos system configuration and installation, and remote control programming.


We will accept returns and exchanges for items purchased as gifts by January 12, 2019. Products must be accompanied with an invoice and be in their original condition.  


Stock items may be returned within 7 days or exchanged within 30 days for items of equal or greater value. Returns must be in original condition with all packaging and accessories, or may be subject to a restocking fee. No refunds or exchanges on specially ordered items. All items remain the property of Bay Bloor Radio until paid for in full. 


For hygienic reasons, there are no returns on in-ear headphones. 

Except for cases of faulty equipment, there are no returns on opened box headphones priced at $650 and up. We will make the best effort to ensure that customers investing in headphones are able to take the time in-store to try before they buy to ensure satisfaction with their purchase.  


There are no returns on vinyl records or Blu-ray discs.

There are no returns on open styli or cartridges.

For questions or concerns, please contact us at


Environmental handling fees (EHFs) are collected on products made with materials such as metal, glass, and plastic that can be recycled into other products. These fees are used to support provincial recycling and disposal programs. EHFs are also collected on products that may contain substances that are hazardous to the environment. We charge EHFs on items that we sell, ship to, deliver to or pick up in provinces or territories where we are required to do so. You will see the handling fee amount during the checkout process.

Detailed information on this program is available here


EHF Fees as of June 1st, 2017 are as follows:


To 29” : $7

30” to 45" : $12

46" and up: $28


Image, Audio and Video Devices

Personal/Portable : $0.75

Home/Non-Portable : $2.50

“Home Theatre in a Box” Systems : $2.50

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