We offer free shipping in Canada on most items when an order totals $99 or more before tax. Some exceptions apply; click here for our full shipping policy.

Estimated free shipping transit time:

• Greater Toronto Area: 1-2 business days
• Rest of Ontario: 1-3 business days
• Quebec: 2-3 business days
• Maritimes, Manitoba: 3-4 business days
• Alberta & Saskatchewan: 3-5 business days
• British Columbia: 4-6 business days
• Territories: 6-10 business days

Express options available at checkout. Orders dispatch next business day. Delivery times may be extended for remote areas.

Select in-store pickup at checkout and collect your order from our store in Toronto.

Find our entrance on Bay Street, near Charles Street West. We also have a pickup area in the Manulife Centre parking garage. Click here for directions. Before coming to the store, please wait for a confirmation email indicating your order is ready for pickup.

Buy with confidence, backed by Price Protection: if our advertised price goes down within 30 days of your purchase, contact us and we'll refund the difference.

For hygienic reasons, there are no returns on headphones and earphones once opened.

All in-stock headphones are available for personal demonstration in-store. We encourage you to try before buying to ensure satisfactory sound, fit, and functionality.

Click here for our full return policy.

If an item is defective upon receipt, please notify us within 30 days of purchase so we can arrange an exchange. For issues following 30 days, we will work with you and the manufacturer within the scope of each brand’s warranty and service policies.