Sennheiser
These warranty periods begin on the date of purchase of brand-new, unused products by the first end user and only applies to the original purchaser (first end user purchasing the product). Please retain your sales receipt (or your warranty certificate) as proof of purchase. Unless you submit a copy of your proof of purchase, which will be verified by your local Sonova Consumer Hearing GmbH service partner, you will be obliged to pay for any repairs that are carried out. Proof of purchase must state the date of purchase, point of purchase and name of the product.
If, within the applicable warranty period, the product is determined to have an original defect due to improper materials or workmanship, Sonova Consumer Hearing GmbH or their service partners will, without charge for labour or parts, repair or (at the discretion of Sonova Consumer Hearing GmbH) replace the product or its defective parts. Sonova Consumer Hearing GmbH may also at its discretion provide a partial or full credit of the original purchase price in exchange for the returned product.
Sonova Consumer Hearing GmbH or its service partners may replace defective products or parts with new or refurbished products or parts. All products and parts replaced become the property of Sonova Consumer Hearing GmbH or its service partners.
The following cases are not covered by the above warranties:
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